1. Acceptance of Terms
By accessing or using Primax Investigators website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. Services Description
Primax Investigators provides professional fraud recovery services, including but not limited to:
- Case assessment and consultation
- Digital forensic investigation
- Legal representation and coordination
- Asset tracing and recovery
- Cybersecurity analysis
3. Consultation Fees
Initial consultations require a non-refundable fee of $100 USD or €100 EUR. This fee covers:
- Preliminary case assessment
- Expert consultation (up to 60 minutes)
- Initial recovery feasibility analysis
- Recommended action plan
The consultation fee is credited toward full service engagement if you proceed with our services within 30 days.
4. Service Engagement
4.1 Booking Process
To engage our services:
- Submit a consultation booking request
- Receive confirmation email with payment instructions
- Reply "Confirm Booking" to the email
- Complete payment within 48 hours
- Receive consultation scheduling confirmation
4.2 Full Service Agreement
If you choose to proceed with full recovery services after consultation, a separate service agreement will be provided detailing:
- Scope of services
- Fee structure (typically contingency-based)
- Timeline and milestones
- Responsibilities of both parties
5. No Guarantee of Recovery
IMPORTANT: While we employ industry-leading techniques and have a strong track record, we cannot guarantee successful recovery of your assets. Factors beyond our control include:
- Jurisdictional limitations
- Perpetrator's actions and location
- Time elapsed since the fraud
- Availability of evidence
- Cooperation of third parties
Our fees are typically structured on a contingency basis, meaning we only receive payment if we successfully recover your assets.
6. Client Responsibilities
As a client, you agree to:
- Provide accurate and complete information
- Cooperate fully with our investigation
- Preserve all evidence and documentation
- Respond promptly to requests for information
- Not take independent action that may compromise the case
- Maintain confidentiality of case details
7. Confidentiality
We maintain strict confidentiality regarding all client information and case details, subject to:
- Legal obligations to disclose to law enforcement
- Court orders or legal process
- Your explicit consent
- Necessary disclosures to service providers working on your case
8. Limitation of Liability
To the maximum extent permitted by law:
- Primax Investigators shall not be liable for any indirect, incidental, special, or consequential damages
- Our total liability shall not exceed the fees paid by you for our services
- We are not responsible for actions or inactions of third parties, including law enforcement, financial institutions, or courts
9. Intellectual Property
All content on our website, including text, graphics, logos, and software, is the property of Primax Investigators and protected by copyright and trademark laws. You may not:
- Reproduce or distribute our content without permission
- Use our trademarks or branding
- Reverse engineer or copy our methodologies
10. Termination
Either party may terminate the service agreement with written notice. Upon termination:
- You remain responsible for fees for services rendered
- We will provide a final report of work completed
- Confidentiality obligations continue
- We may retain case files as required by law
11. Dispute Resolution
Any disputes arising from these terms or our services shall be resolved through:
- Good faith negotiation between parties
- Mediation, if negotiation fails
- Binding arbitration in accordance with applicable arbitration rules
These terms are governed by the laws of the State of New York, USA.
12. Prohibited Uses
You may not use our services or website to:
- Engage in any illegal activity
- Provide false or misleading information
- Harass or threaten our staff
- Attempt to gain unauthorized access to our systems
- Interfere with the proper functioning of our website
13. Changes to Terms
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of the modified terms.
14. Severability
If any provision of these terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.
15. Contact Information
For questions about these Terms of Service, please contact:
- Email: legal@Primaxinvestigators.com
- Address: 123 Recovery Street, Financial District, New York, NY 10004